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Delivery FAQ

Where to?

We offer a full delivery service in the UK via our own cellars in Surrey.  Orders on this website are for UK delivery only: we have a network of importers around the world, so for international enquiries, please contact us by email at team@bauduc.com.

How much does it cost?

Delivery in England, Scotland and Wales is free for online orders of £150 or more, to one UK mainland delivery address, but a delivery charge of £7.50 applies to all deliveries for orders of less than £150. We deliver to Northern Ireland, the Isle of Wight and other islands but there is a hefty surcharge for small orders - see below.

Volume discount?

We offer a discount of 5% for an order to one UK address of £200 and over, 7.5% for an order of £300 or more, and 10% off orders of over £500. The discount is automatically applied online as you add wine to your basket. So, if you order £300 worth of wine, you save £22.50, with free UK delivery.

How quick?

Allow 3 to 4 business days, and 80% of online orders arrive within 4 days. We can also deliver the NEXT WORKING DAY if you order by 2pm - this is a drop-down option in the 'Delivery instructions'. If you have a deadline or need the wine delivered later, please let us know, again in the ‘Delivery instructions’ at the checkout.

Payment Method?

We process our payments using secure Barclays EPDQ or via Paypal.
We accept these cards for UK orders

Gift service?

If your order is for a gift, we can enclose an attractive card with your own text. Please complete this in ‘add a gift message’ in the checkout process, and remember to 'Confirm message'.

Presentable packaging?

All our standard 6 and 12 bottle cases look smart and make super presents, as do the 2 and 3 bottle gift cases. These are all delivered by our team or by a specialist wine courier.

Does someone have to be in?

You do not have to be at the delivery address but do tell us, as part of the order process online, where to leave the wine in the event that nobody is in, such as with a neighbour, in the porch, or in the dog house. Our drivers are asked to leave a card to say where the wine has been left, but it is worth checking the dog house if that's where you ask us to leave it.

Timed London deliveries?

For London postcodes, we can deliver outside office hours, as many customers are out all day and have nowhere safe to leave the wine. Please make it clear in ‘delivery instructions’ if you would like our driver to call you to arrange an early morning or evening delivery, or to arrange a time.

Where is the wine kept and who delivers it?

Stock is held at our warehouse near Gatwick, in Sussex, and we have our own driver for London postcodes. We also store wine at London City Bond. We use a network of specialist couriers for nationwide deliveries.

What about Northern Ireland, the Isle of Wight and other islands?

Our carriers charge us extra for delivery to Northern Ireland, the Isle of Wight and other islands, so we have to pass these extra costs on. The first case of up to 12 bottles (or 6 magnums) costs £24.00, and each additional case of up to 12 bottles costs £5.00. e.g. a delivery of 2 x 12 bottle cases plus 1 x 6 bottle case will be charged at £34.00 (£24 + £5 +£5). PLACE THE ORDER ON THIS SITE AND WE WILL EMAIL THESE DELIVERY COSTS TO YOU FOR YOUR APPROVAL, BEFORE CHARGING YOUR CARD AND PROCEEDING WITH THE DELIVERY. ALLOW 7-10 DAYS FOR DELIVERY.

Outside the UK?

Prices and terms are for delivery in England, Scotland and Wales, and Northern Ireland as above. Please contact us for a quote for deliveries elsewhere.