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Terms and Privacy

Terms & Conditions

Company details

For all UK orders:

Angela and Gavin Quinney
Company Secretary/Director
Far Out Wines (trading as Bauduc) Ltd
Registered office:
The Dairy House, Hanford
Blandford Forum
Dorset DT11 8HH

UK freephone: 0800 316 3676
Email: team@bauduc.com

At the vineyard:

Gavin and Angela Quinney
Propriétaires
SARL Vignobles Quinney
Château Bauduc
Créon, Bordeaux
33670
France

Telephone: 00 33 6 42 32 98 53
Email: team@bauduc.com and gavin@bauduc.com

Delivery: UK mainland

We offer a delivery service to United Kingdom mainland addresses via our logistics partner, London City Bond. Only orders for delivery to the UK are accepted on this site and minimum quantities apply for free delivery in each area. Please refer to our delivery page for details. If you place an order for an address that we cannot deliver to (i.e. outside the UK), we will inform you that the order has been cancelled and refund you within 30 days.

Delivery surcharges for Scotland, Islands and Northern Ireland.

The delivery charge included on your order on this website covers a single delivery to an address in England or Wales. For Scotland, Islands or Northern Ireland a mininum quantity applies so please refer to our Delivery page for details. If you do not accept the surcharge then the order will be cancelled and we will refund the payment within 30 days.

Delivery charge

Our standard delivery charge is £9.50 for orders of 6 or 12 bottles to a single address in England or Wales, and £12.50 for 18 bottles. Delivery is free for orders of 24 bottles or more to one address in England or Wales.

Delivery instructions

You do not have to be at the delivery address at the time of delivery but you must inform us, as part of the order process online, where to leave the goods in the event that nobody is in, such as ‘deliver to neighbour at number 11’ or ‘leave in the porch’.

Secure payment

The online payment system on this site is operated by PayPal Payments Pro (the card processing arm of Paypal) and is completely secure. We do not have access to your credit card details nor do we store your card details.

18 and over

By placing an order with us you are confirming that you are at least 18 years old. It is illegal for us to sell alcohol to anyone under the age of 18.

Non-delivery

If your order goes missing or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can. In the event that we cannot replace the missing or damaged goods, we will give you a full refund. Claims for non-delivery must be made within 30 days of your order date.

Gift orders

If you’re sending wine as a gift, please make that clear in the delivery instructions.

Breakages

From time to time, bottles are broken in transit, although this is rare with our delivery company, London City Bond. Our carriers should never deliver a case with a broken bottle inside for obvious reasons, but in the event that they do, we will replace or refund any broken bottles. Best of all, email us a quick photo to team@bauduc.com so that we can try and fix things in future.

Guarantee

If you don’t like our wine for any reason, we will replace it, give you a refund or credit your account against a future order.

Faulty wine

If a wine is ‘corked’ or faulty, we will refund you the amount of the offending bottle or, if you prefer, give you a credit against a future order.

Returns

If, within 30 days of the delivery, you don’t like a wine and would like to return any remaining bottles in the case, we will arrange a collection and either replace them or give you a refund. We reserve the right not to take back or refund wine that has been stored badly, such as in a freezer or boiler room.

Cancellations

If you want to cancel your order prior to delivery, please let us know straight away by emailing team@bauduc.com.

We reserve the right to cancel any order that we cannot deliver for any reason. If we have to cancel you order we will contact you and refund any money you have paid for that order.

Substitutes

If we cannot fulfil your exact order, we might substitute some bottles for wine of a similar quality and of similar or higher value at no extra cost. Occasionally we may have to substitute wines for a later vintage. We do not normally do this without your prior approval but if you are unhappy with any substitutions you receive we will arrange collection at our cost.

Product withdrawals

Products offered on this website may be withdrawn from offer without notice (usually because they sell out).

Privacy policy

When you purchase from this website, we collect personal information to enable us to deliver your order. By registering your details, you consent to us recording and using this personal data. We will not pass on your details, except to our warehouse and delivery partners. We’d rather be dragged through the vineyard by an incontinent wild boar than share your email address and any other private stuff with other commercial ventures.

We send out a monthly newsletter by email, and the occasional offer. If you prefer not to receive these emails, simply click ‘unsubscribe’ at the foot of any of the emails we send you. This will remove you from the email list. There is also an option to change your email address.

We occasionally send our UK customers a printed newsletter or offer in the post, free of charge. If you’d like to be removed from this postal mailing list, or change your address or be included on the list, or if you have any questions about privacy, please email us team@bauduc.com.

Email
team@bauduc.com

Telephone
UK freephone 0800 316 3676. This is redirected to the château, free; mobiles are charged at your local UK rate.
For international calls or texts: Angela +33 6 50 10 85 21 or Gavin +33 6 42 32 98 53.

Twitter

@chateaubauduc   @gavinquinney

Facebook

Chateau Bauduc